Happy Flyer
Nov/16/09 09:27 PM
Very rarely do I have anything positive to say about airlines (except Jetblue), but I must say that United surprised me this morning. I somehow convinced myself that I had a 6:40 flight from Logan to Dulles, only to find out when I got to the airport at 5:45 this morning my flight was at 6 AM. Looks like I wouldn’t be making my first class.
So, the guy at the ticket counter said he could get me on the next flight at 8:20 and it wouldn’t cost me anyting more. I always thought you had to buy a new ticket when you missed a flight, so I was already pleased. But then, when I mentioned that I’d be missing class, he said, “Let me see what I can do”. Sure enough, he was able to get me on a 7 AM US Airways flight into DC Reagan, which is much more expensive to fly into and only ten minutes away from campus, as opposed to 45 minutes from Dulles. And, no extra charge. Bingo. Props to United for going out of their way to get me down to DC as soon as possible.
So, the guy at the ticket counter said he could get me on the next flight at 8:20 and it wouldn’t cost me anyting more. I always thought you had to buy a new ticket when you missed a flight, so I was already pleased. But then, when I mentioned that I’d be missing class, he said, “Let me see what I can do”. Sure enough, he was able to get me on a 7 AM US Airways flight into DC Reagan, which is much more expensive to fly into and only ten minutes away from campus, as opposed to 45 minutes from Dulles. And, no extra charge. Bingo. Props to United for going out of their way to get me down to DC as soon as possible.
|